Our Team
·
Great support and assistance keep your production running smoothly
Jon is Ocein's service technician and has been with us since February 2022. He's the guy who's usually on the line when you need support, making sure you get the help you need, right when you need it.
We are, and always will be, great at service and support for our customers. That’s vital to prevent downtime, says Jon.
Jon has a background as a data electronics technician, telecom fitter, and has worked as a sound engineer for many years. On the job, Jon does a bit of everything: he services net cleaners that have been in action for a while, handles phone support for customers with active systems running, keeps the warehouse organized, and takes spare part orders.
Available on the phone
We are ready to take your support calls from 8:00 AM in the morning to 8:00 PM in the evening.
I take professional pride in also chipping in outside these phone hours if it's necessary to prevent downtime, says Jon.
What sets a good net cleaner apart from a bad one?
What separates a good net cleaner from a poor one is how clean it gets the net, and especially how much coating it leaves intact.
What also makes or breaks a net cleaner is the time it takes to clean the whole net. StealthCleaner is a fast net cleaner. Time is money, says Jon.
StealthCleaner is fast, largely thanks to its special design. It's slim, smooth, and streamlined, allowing it to move quickly across the net. The thruster discs are positioned to work fast, and the motors are more powerful than on many other net cleaners.
Lots of help and troubleshooting can be done over the phone
If you have the right gear setup (the StealthCleaner Pilot Chair), I can log directly into your net cleaner and help you out from the workshop here in Kristiansund, Jon explains.
Service locations in three countries
If you need to send your equipment in for repair, we have service stations in all the countries where we deliver products: Kristiansund in Norway, Inverness in Scotland, and Puerto Montt in Chile.
Maintenance is key
If you keep up with your maintenance, you'll experience very little downtime with our products, says Jon. The single most important maintenance task is changing the oil in the thruster motors. There are seven thrusters in a StealthCleaner that need regular oil changes.
StealthCleaner comes with a warranty of one year or 1,000 operating hours, whichever comes first.